Terms of service
Last Updated: October 14, 2026
Welcome to Velmora™!
These Terms of Service govern your use of our website, https://velmorashape.com, and any purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.
1. General Information
Velmora™ operates an online store offering women's shapewear and related products.
We reserve the right to update our products, prices, website content, and services at any time, subject to applicable consumer protection laws.
You agree to provide accurate and complete information when placing an order.
2. Products and Availability
We make reasonable efforts to display our products, descriptions, colors, sizes, and features accurately.
However, slight variations in appearance may occur due to screen settings, lighting, and individual device displays.
Product availability may change without notice.
If a product becomes unavailable after an order has been placed, we will contact you and offer an appropriate resolution, including a refund where applicable.
3. Pricing and Payments
All product prices are displayed in the currency shown at checkout.
Prices may change without prior notice, but changes will not affect orders that have already been accepted.
Any applicable shipping charges, taxes, or additional fees will be displayed or disclosed as required before you complete your purchase.
Payments are processed securely through our authorized payment providers.
We reserve the right to refuse or cancel orders where permitted by law, including in cases of suspected fraud or payment issues. If payment has already been collected for a canceled order, we will issue the appropriate refund.
4. Orders and Order Confirmation
After placing an order, you will receive an order confirmation email.
Order confirmation does not necessarily mean that your order has been dispatched.
We may contact you if additional information is required to process your order.
Please ensure that your shipping address and contact information are correct before completing your purchase.
5. Shipping and Delivery
We offer shipping to selected international destinations.
Estimated delivery times may vary depending on your location, shipping method, customs procedures, and carrier operations.
Delivery estimates are not guaranteed unless expressly stated otherwise.
For additional information, please refer to our Shipping Policy.
Nothing in this section limits your statutory rights regarding delivery.
6. Returns and Refunds
We want you to feel confident shopping with Velmora™.
Eligible purchases are covered by our 30-Day Money-Back Guarantee, subject to our Return & Refund Policy and applicable consumer protection laws.
For return instructions, refund eligibility, and additional information, please review our Return & Refund Policy.
7. Product Use and Sizing
Velmora™ shapewear is designed to provide a smoother appearance underneath clothing.
We recommend reviewing our Size Guide before purchasing to select the most suitable fit.
Individual comfort, fit, and results may vary depending on body measurements, garment size, and personal preferences.
Please follow the product care instructions to help maintain the garment's condition.
8. Intellectual Property
All original website content, including our branding, logos, product descriptions, graphics, and other materials owned by Velmora™, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially use our protected content without prior written permission, except where permitted by law.
Third-party trademarks and materials remain the property of their respective owners.
9. Acceptable Website Use
You agree not to use our website for unlawful, fraudulent, or harmful activities.
You must not attempt to interfere with the security, functionality, or operation of our website.
We reserve the right to restrict access where reasonably necessary to protect our website, customers, or business, subject to applicable law.
10. Third-Party Services
Our online store is powered by Shopify and may use third-party payment providers, shipping partners, analytics services, and other integrations.
Certain third-party services may be subject to their own terms and privacy policies.
We are not responsible for independently operated third-party websites, except where applicable law provides otherwise.
11. Limitation of Liability
We make reasonable efforts to provide accurate information and reliable services.
To the extent permitted by applicable law, Velmora™ is not responsible for losses arising from unauthorized or improper use of our website, or events beyond our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including mandatory consumer rights and liability for defective products where applicable.
12. Privacy and Personal Information
Your privacy is important to us.
Information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.
Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business operations, website functionality, or legal requirements.
Updated terms will be published on this page with a revised date.
Changes will not retroactively remove rights that customers have already acquired under applicable law.
14. Governing Law and Consumer Rights
These Terms are governed by the laws applicable to the business entity operating Velmora™, without prejudice to mandatory consumer protection laws that apply in the customer's country of residence.
Nothing in these Terms limits any non-waivable rights available under applicable law.
15. Contact Us
If you have any questions about these Terms of Service, please contact:
Velmora™ Customer Support
Email: contact@velmorashape.com
We're here to help make your shopping experience as smooth and enjoyable as possible.