Shipping policy

At Velmora™, we believe shopping should be simple, convenient, and stress-free. That's why we offer FREE shipping on orders of 2 or more items!

Order Processing

Once you place your order, our team will begin preparing it for shipment.

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Shipping & Delivery

We currently ship to selected international destinations, including Canada, Singapore, New Zealand, Norway, Denmark, Ireland, Netherlands, Sweden, and Australia.

  • Estimated Delivery: 5–10 business days after dispatch

  • Order Processing: 1–3 business days

All applicable shipping charges are displayed at checkout before completing your purchase.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs procedures, weather conditions, holidays, or other circumstances beyond our control.

Any applicable import duties or taxes will be handled or disclosed in accordance with the shipping arrangements and applicable laws.

Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email with your tracking information.

Tracking updates may take some time to appear after your package has been handed over to the carrier.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible at contact@velmorashape.com with your order number and the correct information.

We'll do our best to help before your order is dispatched. However, address changes cannot be guaranteed once an order has shipped.

Delayed or Missing Orders

If your package is delayed or your tracking information hasn't updated, please reach out to our support team.

We'll help investigate the issue and work toward an appropriate resolution in accordance with applicable consumer protection laws.

Contact Us

If you have any questions about shipping or delivery, we're always happy to help.

Velmora™ Customer Support

Email: contact@velmorashape.com

Thank you for shopping with Velmora™!