Refund policy

At Velmora™, your satisfaction is our priority. We want you to shop with confidence, which is why every order is backed by our 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

We're confident you'll love Velmora™. However, if you're not satisfied with your purchase, you can request a refund within 30 days of receiving your order.

Simply email contact@velmorashape.com with your order number and let us know you'd like to request a refund.

Our support team will review your request and guide you through the next steps.

Returns

Please contact us before sending any product back.

Because Velmora™ shapewear is an intimate apparel product, return instructions may depend on the product's condition and the reason for the request. For hygiene reasons, we recommend trying on shapewear over clean underwear.

We will explain whether a physical return is necessary and provide the appropriate return instructions.

Do not send returns to the shipping address shown on your package without prior authorization.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@velmorashape.com.

Include your order number, a description of the issue, and photographs if available. We'll work with you to arrange an appropriate resolution, including a replacement or refund.

Refund Processing

Once your refund is approved, it will be issued to your original payment method.

The time it takes for the funds to appear depends on your bank or payment provider.

Contact Us

For any questions about returns or refunds, contact:

Velmora™ Customer Support

Email: contact@velmorashape.com

We're here to help make your shopping experience as smooth as possible.