Privacy policy

Last Updated: October 14, 2026

At Velmora™, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or contact our customer support team.

1. Information We Collect

When you interact with our store, we may collect the following information:

  • Contact Information: Your name, email address, phone number, and shipping or billing address.

  • Order Information: Products purchased, order history, and transaction details.

  • Payment Information: Payment-related information processed securely through our payment service providers.

  • Device Information: IP address, browser type, device information, and website activity.

  • Customer Support Information: Messages and information you provide when contacting us.

2. How We Use Your Information

We use your personal information to:

  • Process, fulfill, and deliver your orders.

  • Send order confirmations, shipping updates, and tracking information.

  • Respond to customer inquiries and provide support.

  • Improve our website, products, and shopping experience.

  • Detect and prevent fraud or unauthorized activity.

  • Send promotional communications where permitted by law.

  • Measure advertising performance and display relevant advertisements, where permitted.

3. How We Share Your Information

We may share information with trusted service providers when necessary to operate our business.

These may include:

  • Shopify, our ecommerce platform.

  • Payment processing providers.

  • Shipping carriers and fulfillment partners.

  • Analytics and advertising partners, including Meta, where applicable.

  • Customer service and other operational service providers.

We may also disclose information when required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate essential store features, remember preferences, analyze website traffic, and support advertising.

Some technologies may be provided by third parties, including Shopify and advertising partners.

Where required by applicable law, we will request your consent before using non-essential cookies or tracking technologies.

You can manage certain cookies through your browser settings and any privacy preference controls available on our website.

5. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, and disclosure.

Payment transactions are handled through payment service providers. No method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, comply with legal obligations, and resolve disputes.

Retention periods may vary depending on the type of information and applicable legal requirements.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain uses of personal information for targeted advertising or other activities, where applicable.

To submit a privacy request, contact us at contact@velmorashape.com.

We may need to verify your identity before processing certain requests.

8. Marketing Communications

If you receive promotional emails from Velmora™, you can unsubscribe at any time using the unsubscribe link included in those emails.

You may still receive essential transactional communications relating to your orders.

9. Children's Privacy

Our store is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of websites that we do not operate. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, services, or legal requirements.

Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Velmora™ Customer Support

Email: contact@velmorashape.com